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Latest Governement Advice for Businesses
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Domestic Abuse Services Update
This is undoubtedly a worrying time for all of us,
for many different reasons. Please be aware of the devastating impact
quarantine could have on victims of domestic abuse; think of an
indefinite Christmas period, with financial stress, illness, isolation
and lack of support services thrown in.
Currently Women’s Aid
are offering a brilliant online service with a web chat, you can also find information about how to cover you tracks online:
The National DA
Helpline number will be operating as usual, but we imagine there will
be an increase in calls: 0808 200 0247. Men’s Advice Line: 0808 801 0327
We have received the following advice from one of our local Banks.
Robust contingency plans are already in place to ensure ATM’s remain
stocked in the event of any branch closure due to staff illness or
disruption to service. I would imagine all high street banks would be
similarly prepared to ensure this is the case at a branch level, worth
noting however this may not be the case at independent cash machines in
convenience stores for example.
The biggest concern is that everyone has a card and PIN number to use
either online or instore. If they have this they will be able to access
cash via ATM or Post Office, as well as getting cash-back from
supermarkets and convenience stores. If you do not have a PIN number
then we suggest you contact your bank ASAP to get them to send you one.
UNDER NO CIRCUMSTANCES GIVE YOUR CARD AND/OR PIN NUMBER TO ANYONE ELSE.
If a customer is genuinely unable to access cash via any of the methods
already mentioned, we would be happy, in these exceptional
circumstances, to allow a trusted third party to come and cash a cheque
at the branch subject to the following conditions being satisfied,
IF YOU DO THIS MAKE SURE YOU KNOW AND TRUST THE PERSON
- The cheque is signed and completed by the account holder and is for a reasonable amount (i.e.100 pounds or under)
- The cheque is accompanied with a letter, signed and
dated by the account holder, advising the name of the person authorised
to receive the cash on their behalf, and listing which item of
identification the third party will be bringing. (This will be a
one-time use letter to be retained by the encashing branch)
- The third party collecting can be suitably identified with the listed document (ie Passport/Driving License), and finally
- We can call the customer on a number held on our systems to confirm the authenticity of the request at time of encashment.
Customers will still be able to access online and telephone banking,
however increased demand may result in longer wait times than usual.
One thing I would like to personally stress is that customers remain on
guard for any opportunistic scams that may arise either via telephone
or by door to door callers. I have heard already that pensioners (not
in our area thankfully) have been targeted by people knocking on doors,
offering to do shopping for customers and taking money, cards and PINs
which they never returned.
UK Power Networks
If you think you would need to have extra support in the event of a power cut then you can apply to go on UK Power Networks Priority Services Register
You will by now be aware that Schools will be closed from Friday except
for children of key workers and the most vulnerable , The list is now available from the Governmenrt
Cromer Town Council
Cromer Town Council offices remain closed, with staff working from home
- all lines of communication are open and updates will be made on
social media pages.
North Norfolk District Council
In light of growing concerns over Coronavirus (COVID-19), we have taken
the decision to restrict public access to our offices in Cromer and
Fakenham. We are still very much open for business are still committed
to delivering our services through other channels.
Find details here
Washing your hands more often, and for 20 seconds each time, can really help prevent the spread of coronavirus.
There is a lot of useful local informatkion about the CoronaVirus situation on their website
See the lastest list businesses offering services in Cromer
We have now helped over 400 households
See the lastest Government Advice for Businesses
Beware of scam emails. See our Advice Page
Our NHS staff are working hard for us all and are very stressed so please do not abuse them